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Frequently Asked Questions

How does SwapDeck work?

SwapDeck is a platform that allows you to trade items with people nearby. Simply swipe right on items you like, and if the other person likes one of your items back, it's a match! You can then chat and arrange a swap.

Is SwapDeck free?

SwapDeck is a web application that is free to use, supported by manual sponsors. You can upgrade to SwapDeck Pro for an ad-free experience and enhanced features.

How is trade fairness calculated?

We use AI-powered valuation to estimate the market value of items. The "Fairness Meter" helps you understand if a proposed trade is balanced based on these estimates.

Is it safe to meet up?

We always recommend meeting in public places during daylight hours. Check out our Community Guidelines for more tips on how to stay safe during swaps.

How do I spot a fake?

Inspect items thoroughly. If a deal looks too good to be true, it probably is. Check the user's profile for verification badges and past ratings.

What if a user doesn't show up?

If a user ghosts you, please report them through the chat. Repeated offenses will lead to a temporary or permanent ban.

Can I swap digital items?

Currently, SwapDeck is designed for physical item trades. Swapping digital goods carries higher risks and is not supported by our protection tools.

How do I delete my account?

You can delete your account from the Settings menu within the app. Please note that this action is irreversible.